1. Contact info for us: TryThaiFood -at-gmail.com. Sometimes you can catch us on Google Chat at that address also. This is also our primary Paypal account address that you can send $ to if for some reason you don't want to use our order form to process your order.

We email you upon receiving the Paypal funds in our account. We also email you shortly after we send out your amulet to let you know it's on it's way. Please email us when you receive your amulet so we can track how many days it took to arrive at your location. Thanks!

Oh, one note: Please give us your name, address, town, province (state), zip and phone number through Paypal so we can put it all on the envelope to ensure you'll receive the package. If you forget or cannot do it as you process your Paypal order, please send us email to the address above and let us know all information.

2. All shipping for individual items is $9.00 USD. But, we reserve the right to refund your Paypal transaction in the rare case that the shipping is too much money and actually costs us money to send it.

3. Multiple items purchased. At times we can discount the shipping costs for you. This is the case with lightweight items that won't be a concern to customs. Bracelets we can ship up to 4 of them at a time. Yant cloths - we wouldn't want to ship more than 3 or 4 together. Buddhist stickers - we could ship 6-8 at a time. The small colorful Buddha amulets are small enough that we might be able to ship 3 of them at a time. Other amulets are either too thick or too heavy to ship in pairs or more. Please understand that customs is sometimes quite illogical in what they tax. We try to stay clear of them altogether by shipping individual amulets in each envelope.

4. Your package is coming from Thailand. We know average times it takes to reach destinations in the west. To the USA and Canada it takes anywhere from 7-14 days. To reach Switzerland, one time it took only 4 days. Other times 12 days. The UK typically takes at least 14 days. Germany, Sweden, France, Spain, and Australia take between 8 and 14 days. Malaysia is an oddball - it borders Thailand usually takes 2-3 days, we have had it take as long as 9 days.

5. If you are concerned about your package please don't write us until it has been 14 days since we told you it was sent. There's nothing  we can do on this end until that time. Hold tight - only one order went missing in the past 5 months. Yours will arrive!  However, if you gave us the wrong address - please let us know as soon as possible.

6. Amulets are shipped "AIR MAIL" from Thailand. It's impossible to track packages between countries. We don't use a worldwide carrier like DHL or FedEx because it would cost $25 - $35 to mail these very lightweight amulets and accessories.

7. Amulets are shipped with 2 pages from a Thai magazine folded in half. Amulets are taped securely in a plastic bag to a page in the magazine to prevent them from rolling around in the envelope. The envelope is white and 5"x8" in dimensions. It has bubble protection on the interior. It's a strong envelope and unless someone runs a dump truck over your amulet it will arrive just as we sent it. Please notify us of any concerns.

8. Customs is usually not a problem, though there is no guarantee your package will not be stopped by customs upon entering your country. You may be asked to pay a customs fee. If you have such a thing occur, please write us and tell us - we try to keep up to speed on what's happening in customs in different countries.

9. Returns, refunds, exchange. Sorry, as we are operating at a bare minimum profit and internationally we cannot offer returns or refunds for items. We've not had anyone want to do so - and we've never written a policy on it until right now - but better to think ahead. We can't accept exchanges either for these two reasons:

A) We purchase each amulet from the temple as it's ordered. If you return one for exchange that means we need to hold that amulet until it's resold. We don't want to hold any amulets in inventory.

B) The expense of mailing it back to us here in Thailand and us mailing out another one - will probably negate any benefit to either of us because we'd have to charge you a fee for the trouble.